Close Your Expensify Account
Close Your Expensify Account
Closing your Expensify account permanently deletes your personal account and any unsubmitted expenses associated with it. Before you close your account, make sure you no longer need access to your personal data or any outstanding expenses.
If your goal is to stop paying for Expensify while keeping access to your historical expense data, you may want to delete your workspace instead of closing your account. Learn how to delete a workspace.
Who can close an Expensify account
You can close your own account if all of the following are true:
- Your account is verified.
- Your account isn’t managed by a Domain.
- You aren’t the owner of a workspace.
- You don’t have an outstanding balance owed on your account.
- You don’t have a locked bank account.
If you are the owner of a workspace on an Annual subscription, you can’t close your account until the end of the subscription term. Depending on your eligibility, you may be able to cancel the subscription or transfer Workspace ownership first.
How to close your Expensify account
- In the navigation tabs (on the left on web, and at the bottom on mobile), click Account > Security.
- Under Security, click Close account.
- Follow the prompts and answer the required questions.
- Click Close account to confirm.
If you don’t see Close account, your account may be domain-controlled. Contact a domain admin and ask them to deactivate your account.
What happens when you close your Expensify account
After you confirm the account closure:
- Your Expensify account is permanently deleted and can’t be recovered.
- All Unreported, Draft and Deleted expense data and personal data associated with your account are deleted.
- Expense data shared with others, including Outstanding, Approved, Paid, and Done expenses submitted to a Workspace, remains visible to workspace admins, approvers, and auditors as needed for legal and regulatory compliance.
- Shared expense data may be retained to meet legal and regulatory requirements.
FAQ
Can I close my account if I have an outstanding balance?
No. To proceed with closing your account, you must first pay the balance owed. Learn how to add a payment method.
Can I close my account if I own workspaces shared with other members?
No. To proceed with closing your account, you must first delete any workspaces shared with other members, or have another Workspace Admin take ownership of them.
Can I close my account if I am the primary contact on a domain?
No. To proceed with closing your account, you must first set a new Primary Contact on the domain. You can set a new Primary Contact on a domain under Domain admins > Settings > Primary Contact.
How can I close my account if I own a workspace on an Annual subscription?
If you own a workspace on an Annual subscription, you may not be able to close your account until the subscription term ends.
To close your account:
